With focus on how to turn around industry stereotypes to drive back into their network through customer experience and technology, Sarah has her sights firmly set on the future and importance of Field Service within Ford. There is huge scope to grow the business and build the brand through after sales experience but it’s about utilising the Ford network to do this. In the next 12 months, Sarah hopes to change the customer perception of the retailing experience they may have had and provide an innovative approach through better value, better service and better technology.
Check out the incredible speaker line-up to see who will be joining Sarah.
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