spearheads ‘Project Merlin’ and has implemented far reaching system changes
throughout Homeserve in the past 12 months. In particular he was responsible
for the ‘triangle of change’ consisting of aligning systems, processes and
behaviors, the success of which would not have been possible without his
leadership and passion for transforming service operations. Fundamental
differences in approach were required in order to implement their core strategy
of ‘making customer lives effortless’ and bringing together multiple historical
systems to create one streamlined delivery structure.
Check out the incredible speaker line-up to see who will be joining Paul.
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