Field Service Connect UK 2020

06 - 07 October, 2020

Louise Murton, Head of Operations – Aftersales at Baxi
Baxi Logo

Louise Murton

Head of Operations – Aftersales

Check out the incredible speaker line-up to see who will be joining Louise.

Download The Latest Agenda

Day 1 - 6th October 2020

Tuesday, October 6th, 2020

Day 2 - 7th October 2020

Wednesday, October 7th, 2020

9:10 AM How can you translate your customers’ expectations into an aftersales offering gives your firm a competitive edge?

  • How to ensure the correct engineers for your company to generate customer reassurance
  • Using a vocabulary that connects and is relatable for complete customer transparency
  • Implementing and understanding the staff training to enhance your company brand and ethos
  • How to differentiate between customer convenience and customer service to deliver increased customer satisfaction
  • Driving service centric revenue strategies to support the sale of products and service offerings