Field Service Connect UK 2020

06 - 07 October, 2020

Kris Oldland, Publisher, Editor-in-Chief at Field Service News
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Kris Oldland


Publisher, Editor-in-Chief
Field Service News

Check out the incredible speaker line-up to see who will be joining Kris.

Download The Latest Agenda

Day 1 - 6th October 2020

Tuesday, October 6th, 2020


11:30 AM KEYNOTE PANEL: Working in tandem with technology: How to use AI, ML and RPA to get the most of your workforce and upscale your aftersales offerings

  • How to harness AI and ML for increased productivity and knowledge management
  • Harnessing RPA to achieve workforce efficiency and streamlining production
  • Using AI and ML to identify remote diagnostic capabilities
  • Developing AI and ML to create next generation cost saving and data analytics capabilities

1:00 PM PANEL DISCUSSION: What is the impact of data on field service and how to build technological foundation to obtain outcome driven strategies?

  •   How to harness legacy systems along with CRM and cloud platforms to ensure all technology links to each other
  •  How to categorise and structure data so that it is accessible to all
  •   Driving a shift in forward thinking through data analytics

Day 2 - 7th October 2020

Wednesday, October 7th, 2020


9:10 AM How can you translate your customers’ expectations into an aftersales offering gives your firm a competitive edge?

  • How to ensure the correct engineers for your company to generate customer reassurance
  • Using a vocabulary that connects and is relatable for complete customer transparency
  • Implementing and understanding the staff training to enhance your company brand and ethos
  • How to differentiate between customer convenience and customer service to deliver increased customer satisfaction
  • Driving service centric revenue strategies to support the sale of products and service offerings 

11:20 AM INTERVIEW: Becoming a disrupter within Field Service: What would you do if you could start again?

  • How to use technology as an enabler within field service rather than a driver
  • Where should you start when creating an agile and clearly defined working environment?
  • How to identify and implement your company culture whilst prioritising diversity