06 - 07 October, 2020
Day 1 - 6th October 2020
Tuesday, October 6th, 2020
9:05 AM Chairperson’s Opening Remarks
11:30 AM KEYNOTE PANEL: Working in tandem with technology: How to use AI, ML and RPA to get the most of your workforce and upscale your aftersales offerings
- How to harness AI and ML for increased productivity and knowledge management
- Harnessing RPA to achieve workforce efficiency and streamlining production
- Using AI and ML to identify remote diagnostic capabilities
- Developing AI and ML to create next generation cost saving and data analytics capabilities
1:00 PM PANEL DISCUSSION: What is the impact of data on field service and how to build technological foundation to obtain outcome driven strategies?
- How to harness legacy systems along with CRM and cloud platforms to ensure all technology links to each other
- How to categorise and structure data so that it is accessible to all
- Driving a shift in forward thinking through data analytics
3:30 PM Chairperson’s Closing Remarks
Day 2 - 7th October 2020
Wednesday, October 7th, 2020
9:00 AM Chairperson’s Opening Remarks
9:10 AM How can you translate your customers’ expectations into an aftersales offering gives your firm a competitive edge?
- How to ensure the correct engineers for your company to generate customer reassurance
- Using a vocabulary that connects and is relatable for complete customer transparency
- Implementing and understanding the staff training to enhance your company brand and ethos
- How to differentiate between customer convenience and customer service to deliver increased customer satisfaction
- Driving service centric revenue strategies to support the sale of products and service offerings
11:20 AM INTERVIEW: Becoming a disrupter within Field Service: What would you do if you could start again?
- How to use technology as an enabler within field service rather than a driver
- Where should you start when creating an agile and clearly defined working environment?
- How to identify and implement your company culture whilst prioritising diversity