Vice President Ownership Sales & Services Europe Electrolux
In the last four years John has reduced warranty cost by €30M (-27%), increased NPS by 60% in the last three years (now around 50 for in warranty and out of warranty repairs) and increased D2C sales by 15% in 2019 compared to 2018. This was all achieved and can only be achieved by using the main enabler available to him, namely the people. Looking forward to the next 12 months, John’s focus will continue to be on people as well as AI and tools implementation to drive sales, experience and cost.
Check out the incredible speaker line-up to see who will be joining John.
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