Director of Business Delivery Virgin Media Business
With over 20 years experience
in leading, transforming and driving continuous improvement in operational
organisation, Gareth heads a global team in the delivery and assurance of
customer services for B2B across financial, telecommunication, media and
technology sectors. In the past 12 months he has been involved in
demonstrations ranging from the practical applications of AI in resolving
customer order update queries, VR for fault fix and training to AR for the deployment
of customer technical solutions. Over the next 6 months Virgin will finalise
their 3 year system roadmap for delivery organisation centering around how to
align and transform both their front and back offices comprising of 2000
Check out the incredible speaker line-up to see who will be joining Gareth.
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