Through out the last 12 months Ed has been instrumental in the roll out of a new global platform as part of BT’s digital strategy, involving the consolidation of third party suppliers moving from hundreds of suppliers to 10-20 strategic partners globally. Looking to the year ahead it is vital that both efficiency and customer experience continues to improve as the global platform matures, as well as a continued focus on up and down stream process integration to simplify and remove waste.
Check out the incredible speaker line-up to see who will be joining Edward.
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