Field Service Connect UK 2020

06 - 07 October, 2020

Chris Dexter, Senior Director Customer Experience (CX) at Cisco Systems
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Chris Dexter


Senior Director Customer Experience (CX)
Cisco Systems

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda

Day 1 - 6th October 2020

Tuesday, October 6th, 2020


9:15 AM KEYNOTE: How to harness IoT, automation, analytics and remote diagnostics to develop intelligent connectivity and enhance customer experience

  • How to use IoT to create touchpoints with the customer throughout their journey
  • How condition monitoring can enable feedback and customer transparency
  • How digital inspections, apps and CRM can help to build customer rapport to create a link between machine and customer
  • How to develop relationships between API and partner systems in order to create seamless flow and ensure connectivity