Senior Director Customer Experience (CX) Cisco Systems
With over 25 years of industry experience, Chris leads a team of 250+ diverse and talented engineers. Responsible for implementing and supporting Cisco's complex technologies and emergent service offerings, Chris is also the global Innovation Lead for CX delivery; funding, incubating and developing disruptive new concepts relating to customer value and service delivery quality. Passionate about Inclusion and Diversity, he is engaged at an industry level with a number of influential forums, including participating in the judging panel for the Black British Business Awards, and co-sponsor and keynote speaker at the European Women in Technology conference. Recent speaking engagements also include the TSIA and Field Service Europe conferences, discussing the role of analytics, automation and cognitive systems in Service delivery
Check out the incredible speaker line-up to see who will be joining Chris.
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