Through the use of AI and machine learning Charles is paving the way for ABB to achieve a high percentage of ‘first time fix’ success for their customers. The future is one of growth and they are on a journey of constant development around first time completion and evolving what they already have, through the use of automation and existing technology. By focusing on the ‘small wins’ Charles ensures incremental growth, leading to continued customer satisfaction and retention.
Check out the incredible speaker line-up to see who will be joining Charles.
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