06 - 07 October, 2020
Day 1 - 6th October 2020
Tuesday, October 6th, 2020
1:30 PM CASE STUDY: How can you understand the true needs of your customers and match those with their expected service level?
- What does your customer mean by good service?
- How to create a symbiotic relationship between you and your customer to support their own digital transformation
- What are the effective methods to increase customer visibility of service and execute its punctual delivery
- How to create and deliver a consistent strategy of future customer experience