Head of Digital Workplace Service UK and Ireland Fujitsu
With her focus firmly around the customer, Carla is looking to shift from a reactive to proactive approach and to provide higher availability and less service disruption to the customer. With field service changing in terms of the way that customers expect service to be delivered, Fujitsu are moving to a more consumer style service including being able to book your own service appointments at times to suit, chosen by their customer. Through virtual assistants, chatbots and AR solutions Carla is at the forefront of data acquisition to ensure the best service possible when visiting and talking to their customer.
Check out the incredible speaker line-up to see who will be joining Carla.
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