Over the last 12 months Adam has mobilised a large contract for security systems with remote access, 1700 sites across the UK, employed additional resources, and remodeled the business processes to accommodate customer demands – making customer business, Mitie’s business. Adam faced challenges with logistics on deliveries, issues with end to end processes from call receipt to dispatching engineers and removal of superfluous touch points to streamline the business and become more efficient. The next goal is to create an ‘Amazon Experience’ for service delivery.
Check out the incredible speaker line-up to see who will be joining Adam.
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